Lighthouse Ceramics recognizes the importance of protecting your personal data and is committed to ensuring the privacy, security, and transparency of all information collected through our website and studio. This Privacy and Cookies Policy explains how we collect, use, store, and protect your data, as well as how we use cookies, in accordance with the European Union General Data Protection Regulation (GDPR) and applicable privacy laws.

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data controller

The entity responsible for processing your personal data is Lighthouse Ceramics, registered under tax ID PT 519 291 123, with its legal office located at Rua Rodrigues Sampaio 18, 2º andar, 1150-280 Lisbon, Portugal, and physical studio located at Avenida João XXI 20, R/C Esq., 1000-302 Lisbon, Portugal. For any inquiries regarding the protection of your personal data or cookies usage, you may contact us via email at info@mud-ceramics.com.

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personal data collected and purposes

We only collect personal data that is strictly necessary to provide our services, process online sales, and manage ceramic workshops. When you place an order on our online store, purchase a gift voucher, or book a workshop, we collect your full name, email address, phone number, shipping address, billing address, and tax identification number (NIF). This data is processed for the purpose of fulfilling orders, issuing official invoices, managing shipping logistics, confirming workshop seat bookings, enabling access to your customer account, and sending official notification emails when workshop pieces are ready for pickup at our studio. If you subscribe to our newsletter or provide explicit consent, we may use your email address to send marketing communications, updates on new ceramic collections, workshop releases, and special events. You can unsubscribe from these marketing communications at any time.

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use of cookies & tracking technologies

Cookies are small text files stored on your browser or device when you visit our website. They help the website function properly, enhance security, and optimize user experience. We classify cookies into the following categories:

Strictly Necessary Cookies are essential for enabling basic website navigation, shopping cart functionality, secure logins, and processing checkouts. These cookies cannot be switched off in our systems.

Performance and Analytics Cookies allow us to measure web traffic and analyze how visitors interact with our website in an anonymous, aggregated manner, helping us continuously improve site performance and usability.

Marketing and Functionality Cookies are used to remember user preferences and display relevant promotions or content tailored to your browsing interests.

You can manage, block, or withdraw your cookie preferences at any time through the cookie consent banner on our website or by adjusting your web browser settings. Please note that disabling essential cookies may impact the availability of certain features on our online store.

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legal basis for processing

The processing of your personal data and the use of cookies are grounded on the following legal bases: the performance of a contract (to fulfill orders, issue vouchers, and manage workshop reservations); compliance with legal and accounting obligations (such as issuing tax invoices); our legitimate business interest in ensuring website security and improving customer service; and your explicit consent (for non-essential cookies, newsletters, and marketing communications).

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data sharing and third-party processors

Lighthouse Ceramics does not sell or rent your personal data to third parties. Data sharing occurs exclusively with trusted service providers strictly necessary for business operations, including:

Shipping and courier logistics partners for delivering physical orders; Secure payment gateway providers (such as Stripe, PayPal, Klarna, MB WAY, and banking institutions) to process transactions; Technology service providers, web hosting platforms, and certified invoicing software; Tax and judicial authorities, whenever required by mandatory law.

We ensure that all business partners and data processors fully comply with GDPR standards and maintain high levels of information security.

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data retention period

Personal data will be kept only for the period strictly necessary to fulfill the purposes for which it was collected. Data associated with purchases and invoicing will be retained for the mandatory legal period required under Portuguese tax law (typically 10 years). User account data and workshop booking records will be maintained while your account remains active. Data used for marketing purposes will be retained until consent is withdrawn.​

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data subject rights

Under the GDPR, you have the right, at any time and free of charge, to: Access the personal data held about you and request a copy; Request the correction of inaccurate or outdated personal data; Request the erasure of your personal data ("right to be forgotten"), provided it does not conflict with legal tax retention obligations; Request the restriction of or object to the processing of your data; Request data portability to another service provider; Withdraw your consent for marketing communications or non-essential cookies at any time.

To exercise any of these rights, please contact us via email at info@mud-ceramics.com. You also have the right to lodge a complaint with the Portuguese Data Protection Authority (CNPD – Comissão Nacional de Proteção de Dados at www.cnpd.pt).

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data security

We implement appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. Our website utilizes SSL (HTTPS) encryption to safeguard data transmission during all online browsing and checkout transactions.

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updates to this policy

Lighthouse Ceramics reserves the right to update this Privacy and Cookies Policy at any time to reflect legal changes or improvements to our services. Any updates will be published directly on this page along with the date of the latest update.​